Privacy Policy

1. Who We Are

Hasz Homecare Services is a trading name of Hasz Recruitment Solutions Ltd, registered in England and Wales. Our registered office is Unit 13, Crawley Business Centre, Stephenson Way, Three Bridges, Crawley, 1TN. We are registered with the Care Quality Commission (CQC) and are committed to protecting your privacy.

2. Information We Collect

We may collect and process the following personal data:

• Full name, email address, phone number, and postal address
• Information about your care needs or the care needs of the person you are enquiring about
• Health and medical information relevant to the provision of care services
• Employment and recruitment data (for job applicants)
• Website usage data via cookies and analytics tools
• Communication records (emails, phone calls, form submissions)

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide care assessments
• Deliver and manage homecare services
• Process job applications and manage recruitment
• Comply with legal and regulatory obligations (including CQC requirements)
• Improve our website and services
• Send service-related communications (we will never send unsolicited marketing without consent)

4. Legal Basis for Processing

We process your data under one or more of the following legal bases: your consent, performance of a contract, compliance with a legal obligation, or our legitimate interests in providing and improving our care services. Where we process special category data (such as health information), we do so with your explicit consent or as necessary for health and social care purposes.

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Healthcare professionals involved in your care (GPs, hospitals, district nurses)
• Local authorities and the NHS where required for funded care
• The Care Quality Commission (CQC) for regulatory purposes
• Our trusted service providers (e.g. IT support, payroll) under strict data processing agreements

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Care records are retained in accordance with NHS and CQC guidance. Recruitment data for unsuccessful applicants is retained for up to 12 months unless you request earlier deletion.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings. No advertising or tracking cookies are used.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All staff receive data protection training and are bound by confidentiality obligations.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us: